Trial and Return Policy
We pride ourselves on processing and shipping your orders quickly. Orders placed with us sometimes ship same day but typically ship within 24 to 48 hours. Because we sell a lot of one-of-a-kind items, on very rare occasion will miss removing an item from the website that sold in our store. If you purchase an item in this situation, we will notify you right away and offer an alternative or a full refund of the purchase plus your shipping.
Trial/Refund Policy:
Mouthpieces – We offer a 10-day trial policy on all new and used mouthpieces. New and used mouthpieces must be returned in the same shipped condition with original packaging to quality for a refund. There is a restock fee per piece for ALL mouthpieces, whether new or used. The restock fee is based on mouthpiece purchase price and applies to both USA and International orders.
From $0-$150: restock fee is $10.00
From $151-$225: restock fee is $15.00
From $226-$300: restock fee is $20.00
From $301 - $499: restock fee is $25.00
From $500 up: restock fee is 4-5% of purchase price
If multiple mouthpieces are purchased, the restock fee is a flat $25.00 if at least one mouthpiece of the group purchased is kept. Kindly use tooth patches and/or tape to protect the pieces from ligature and tooth marks during the trial. We reserve the right to refuse refunds for items that are returned containing toothmarks, scratches or chips due to improper care/handling during the trial period.
Saxophones/Other instruments – Because we know how difficult it is to make an instrument purchase without having the ability to try it, we offer a 10-day trial policy on all saxophones and other instruments. Saxophones/Other Instruments that are shipped under our Free Shipping offer are subject to a restock fee equivalent to the actual shipping charges we incurred for shipping the item to you. This typically ranges from $25 to $50.00, depending on the size and value of the instrument purchased.
Clearance Items – Our refund policy does not apply to clearance items. All sales on clearance items are final.